Refund, Return & Cancellation Policy

Product Quality & Craftsmanship

All NOOR by Ornista products are handcrafted by skilled artisans and undergo strict quality checks before dispatch.
As each piece is unique, minor variations in colour, design, or finish may occur and should not be considered defects.

Returns & Exchanges

Returns or exchanges are accepted only under the following conditions:

  • The product was damaged during transit

  • An incorrect product was delivered

To be eligible, the product must be returned:

  • Unworn and unused

  • In original packaging

  • With all original tags intact

Inspection & Resolution

  • All returned products undergo a quality inspection.

  • If approved, the product will be replaced with the same item.

  • If the product is out of stock, a Store Credit will be issued.

  • Store Credit is valid for 3 months from the date of issuance.

Cancellation Policy

Cancellation Before Shipment

  • Orders can be cancelled only if they have not yet been shipped.

  • To request a cancellation, contact our customer support team:

📧 Email: kapilrukheja149@gmail.com
📞 Helpline: 9868212655
🕙 Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM

  • Approved cancellations will be processed within 7–10 business days.

Cancellation After Shipment

  • Once an order has been shipped, cancellation is not permitted.

  • For assistance after shipment, please contact our customer support team using the details above.