Shipping Information

India Shipping

  • Free shipping across India on all prepaid orders

  • Cash on Delivery (COD): ₹100 additional charge applied at checkout

Please Note:

  • Orders cannot be shipped to P.O. boxes or military addresses

  • Deliveries to rural locations may take additional time

  • Customized orders require longer processing and are typically delivered within 10 working days

For customization requests, contact us at:
📧 support@noorbyornista.in
📱 WhatsApp: +91 8850934728

Standard delivery timeline:

  • 3–5 working days

  • Delays may occur due to unforeseen circumstances

International Shipping

  • International shipping fee: ₹2,500 (charged at checkout)

  • Customs duties & taxes are charged as per the destination country’s regulations and must be borne by the customer

  • For customs-related queries, please contact your local customs office

Delivery timeline:

  • 10–15 working days

  • Dispatch may take longer if the product is specially produced or procured

Important Shipping Details

  • Orders are generally shipped within 3–10 working days from the date of order placement

  • Estimated delivery dates are indicative and not guaranteed

  • NOOR by Ornista is not responsible for delays caused by:

    • Natural calamities

    • Strikes

    • Logistics disruptions

    • Other unavoidable circumstances

Damaged or Tampered Packages

If you suspect your package has been tampered with or damaged, please refuse delivery and contact us immediately with your order number:

📞 Phone: 9868212655
📧 Email: kapilrukheja149@gmail.com

Courier Partners & Delivery Assurance

  • Domestic deliveries: Blue Dart, Delhivery

  • International deliveries: UPS

All shipments are fully insured and require a signature along with valid proof of identity upon delivery.

Refund Policy

  • Refunds are issued only after the returned product is received, inspected, and approved by our Quality Control Team

  • All approved refunds are provided as Store Credit

  • Store Credit is valid for 3 months from the date of issuance

For complete details, please refer to our Returns & Exchanges Policy.